Question |
How long has Northern Security Systems been in business?
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Answer |
This is our 26th year in business-we started in 1981.
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Question |
How often should I test my system?
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Answer |
You should test your system at least once a month. Also, any time you have a trade’s person in, do a test after they leave.
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Question |
When I go on vacation should I call and make you aware of it?
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Answer |
It is up to you, but we think you should, it will help the monitoring station react appropriately.
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Question |
Last night my alarm went off, the monitoring station did not receive any signals and my memory light was not on. Is there a problem with my system?
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Answer |
No, your system did exactly what it was supposed to do. More than likely you had a momentary telephone line problem and the telephone line monitor activated the siren. But, just to be on the safe side, you should do a test to the monitoring station just to make sure.
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Question |
Is Northern Security Systems a franchise?
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Answer |
No, we are a completely independent alarm company. This gives us the flexibility to buy and install the best products on the market. Not every manufacturer makes the best of everything; this is why we use many different products from different sources.
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Question |
Do you monitor your accounts in an Answering Service?
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Answer |
No, our monitoring station is an independant U.L.C. (Underwriter’s Laboratories of Canada Listed) monitoring station.
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Question |
Do you use subcontractors to do your alarm installations?
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Answer |
No, only our own highly trained staff install & service our systems. We do have close working relationships with other trades such as locksmiths etc. that help us out when their expertise is required.
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Question |
Are you a member of CANASA (Canadian Security Association)?
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Answer |
Yes we are long-time members and have been members of the board in the past. In addition, Tom is a Canasa certified installer.
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Question |
Do you have liability insurance?
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Answer |
Yes we do, as a matter of fact we also carry errors and omissions insurance as well. |
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